What do bad decision making organisations have in common?

I think it is human instinct to interpret why organisations and people make bad decisions through a moral lens (e.g. they are bad people) but I am more interested in the question why organisations run by ordinary people seem to end up with often substandard outcomes. My current interaction with one of my financial service providers comes to mind.

This post by Marc Rubinstein and Dan Davies offers some insights that have prompted me to order Dan’s new book

What do bad decision-making organizations have in common?  Quite a few things, but one of the clearest signs is something you might call an “accountability sink”.

Tony – From the Outside

Author: From the Outside

After working in the Australian banking system for close to four decades, time to read, write and reflect on what I have learned. My primary area of expertise is bank capital management but this blog aims to offer a bank insider's outside perspective on banking, capital, economics, finance and risk. View all posts by From the Outside